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Très Spa Policy, Procedure, & Commitment to Service
Policies, every company has them. They are the operating principles and they help to define our relationship. When in doubt, they help guide us. Here is a summary of ours. They may change from time to time and when they do, updates will be posted here.
If you have any questions or need additional information you can contact us.
If you are anything like us, when we order we like to get it right away. Maybe it's out of need or just driven by desire. No matter the case, we like to get our treasures and treats as soon as we can. So we have a Service Level Commitment to all of you. We will, whenever is humanly possible, ship your orders out to you within 48 hours from the time you order. If there is any challenge with us meeting that timeline, we will notify you via email.
We at Trés Spa believe in our products and their quality and feel you should be satisfied with your purchase. Therefore we offer the following guarantee. All retail orders come with a 30 day money back guarantee. Simply return the unused, undamaged merchandise with the original invoice and a note stating your reason for return and we'll gladly refund your purchase price. Ship to PO Box 62468 Sunnyvale CA 94088 . Shipping & handling charges are not refundable.
Our Commitment to You
Collection of Information
Très Spa will collect and use information obtained from credit card transactions only for business purposes. These business purposes of the payment of products you have requested.
Protecting Your Credit Card Information
The credit card information provided by you to Très Spa will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
Disclosure of Your Information
Très Spa does not disclose any nonpublic information (such as credit card number and their expiration dates) about our customers or former customers to anyone, except as required by law. We disclose information only when it is necessary for the conduct of business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.
Très Spa's website uses Secure Socket Layer (SSL) protocol to ensure transaction security.