Très Spa Policy, Procedure, & Commitment to Service
Policy, every company has them. They are the operating principles and they help to define our relationship. When in doubt, they help guide us. Here is a summary of our operating policy, procedures, and our commitment to service you.. They may change from time to time and when they do, updates will be posted here.
If you have any questions or need additional information you can contact us.
Service Commitment
If you are anything like us, when we order we like to get it right away. Maybe it’s out of need or just driven by desire. No matter the case, we like to get our treasures and treats as soon as we can. So we have a Service Level Commitment to all of you. We will, whenever is humanly possible, ship your orders out to you within 48 hours from the time you order. If there is any challenge with us meeting that timeline, we will notify you via email.
Returns
We at Trés Spa believe in our products and their quality and feel you should be satisfied with your purchase. Therefore we offer the following guarantee. All retail orders come with a 30 day money back guarantee. Simply return the unused, undamaged merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price.
Ship to PO Box 62468 Sunnyvale CA 94088
Shipping & handling charges are not refundable.
Privacy Policy
Our Commitment to You
Très Spa will safeguard the confidentiality and security of the information we obtain from you. This notice describes our privacy policy as it relates to the collection, protection and disclosure of such information resulting from credit card transactions only.
Collection of Information
Très Spa will collect and use information obtained from credit card transactions only for business purposes. These business purposes of the payment of products you have requested. You can read our full policy on Website Cookies here.
Protecting Your Credit Card Information
The credit card information provided by you to Très Spa will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
Disclosure of Your Information
Très Spa does not disclose any nonpublic information (such as credit card number and their expiration dates) about our customers or former customers to anyone, except as required by law. We disclose information only when it is necessary for the conduct of business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.
Transaction Security
Très Spa’s website uses Secure Socket Layer (SSL) protocol to ensure transaction security.
Website Cookie Policy
Our goal is to to provide you with a more personalized and responsive service. To achieve this we may use cookies to improve the user experience and ensure that it is functioning effectively.
This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this. If you want to use the sites without cookies or would like to know more, you can do that here.